Frequently Asked Questions

Direct to Film (DTF) is a process that transfers prints onto fabric or other substrates using a heat-press mechanism. Unlike the DTG method, which only works on cotton fabrics, the Printer DTF method can work on cotton and poly blends in all color ranges. Prizm Printing offers custom DTF transfer sheets that allow you to directly apply onto your own garments or accessories. The use of DTF transfers are not limited to only shirts or jackets; they can be applied to hats, totes, backpacks, etc.

Shipping will vary depending on your location and shipping option chosen at checkout. Most orders ship next business day.

A gang sheet is a printing term used in the production of  printed materials. It refers to a large sheet of  film that contains multiple images or pages of a design arranged in a specific layout.

At Prizm Printing, we value and respect your designs and images and we want to assure you that we will not manipulate them for any other purpose. Our team understands the importance of privacy and the significance of protecting your creations. Therefore, we confirm that we will not distribute or sell your designs/images without your consent. You can trust that Prizm Printing will keep your designs/images on file for whenever you need to utilize our services in the future. However, we do want to showcase the amazing work we have done for our clients in the past and plan to do so in the future. We do reserve the right to display images of the completed work in our portfolio, marketing and promotional campaigns. We want to highlight our skills and talent and feature them as examples of our high-quality service. Nevertheless, if you have any concerns about this, please let us know and we can discuss alternative ways to handle the situation.

No, Prizm Printing does not have a minimum order requirement. Orders with blank apparel over $200 will qualify for free shipping.

If your order arrives damaged, please take pictures of the damage and email them to prizmprinting@gmail.com with your order number and description of the damage. Any damaged order claims will need to be made within 48 hours of receiving your order. If needed, we can track your shipment to see what date it was delivered. We will process your claim and will either send replacements or request a return and issue a refund within 2 weeks of receiving the damaged items.

Please see our Refund policy located at the bottom of the page for return details.

Because of Prizm Printing's same day processing times, we require cancellations for blank apparel to be requested by 4pm MST same day as order is placed. For DTF transfers placed before 10am MST, that is the cutoff for cancellations. For DTF transfers placed after 10am MST, the cutoff for cancellations is 6pm MST. Please email us at prizmprinting@gmail.com to request your cancellation. Refunds can take 3-5 business days depending on your bank.